Refund and Returns Policy

Ready-Made Products

Non-personalized, ready-made products may be returned within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned in its original packaging when possible.
• The customer is responsible for return shipping unless the item arrived damaged, defective, or incorrect.

After the item is received and inspected, an approved refund will be issued to the original payment method.

Custom & Personalized Products

We may provide a replacement or refund when:

• The item arrives damaged.
• We made an error in the personalization or production.
• The product has a manufacturing defect.

Custom products include, but are not limited to:

• Laser-engraved products
• Personalized tumblers and mugs
• Custom T-shirts and apparel
• Wood signs and plaques
• Custom coasters and coaster sets
• Personalized keychains
• Acrylic nameplates and tags
• Items containing custom names, dates, logos, photos, or artwork

Damaged, Defective, or Incorrect Orders

Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.

Please include:

• Your order number
• Clear photos of the item
• Photos of the packaging when reporting shipping damage
• A description of the problem

After reviewing the claim, we may replace the item, correct the order, or issue a refund at no additional cost.

Design Proofs & Customer Approval

Customers are responsible for reviewing all submitted information, artwork, and design proofs before production begins.

Please verify:

• Names and spelling
• Dates
• Phone numbers and email addresses
• Colors
• Product size
• Design placement and orientation

Once a design is approved and production begins, changes may not be possible. The Artisan Mark is not responsible for customer-approved spelling, wording, sizing, or design errors.

Artwork & Image Quality

Customers are responsible for submitting clear, high-resolution images and artwork. Low-resolution, blurry, pixelated, or poorly lit files may affect the quality of the finished product.

By submitting artwork, logos, photographs, or other content, the customer confirms that they own the content or have permission to use and reproduce it.

We reserve the right to refuse designs that may violate copyright, trademark, intellectual property, or other applicable laws.

Color, Placement & Material Variations

Product colors may appear slightly different because of screen settings, lighting, printing methods, and material differences.

Wood, slate, leather, bamboo, and other natural materials may contain unique grain patterns, knots, textures, and color variations. These natural differences are not considered defects.

Engraving and print placement may vary slightly due to the production process. Minor variations that do not materially affect the design are not considered defects.

Cancellations

Ready-Made Orders

Ready-made orders may be canceled before the order has shipped.

Custom Orders

Custom orders may be canceled within 2 hours of purchase, provided design work or production has not started.

Once design work or production begins, the order may no longer be eligible for cancellation or refund.

Shipping Delays, Loss, or Theft

After an order has been transferred to the shipping carrier, delivery times may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Please contact us if tracking shows that your package is lost in transit. We will assist with the carrier claim process when appropriate.

The Artisan Mark is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery.

Bulk Orders

Problems with bulk or personalized orders of 10 or more items should be reported within 5 business days of delivery.

When possible, customers should order a sample or approve a production proof before placing a large custom order.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned item is received and inspected.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.