Email

info@theartisanmark.com










Shipping Policy

Thank you for shopping with The Artisan Mark. We specialize in custom laser engraving,

sublimation printing, and personalized gifts. Because many of our products are made to order,
processing times may vary depending on the product and order size.

Order Processing Times

Most orders are processed within the following timeframes:

  • Ready-Made Products: 1–3 business days
  • Custom Engraved Products: 3–7 business days
  • Custom Sublimation Products: 3–7 business days
  • Bulk & Corporate Orders: Processing times vary based on quantity and project requirements.
Production time is separate from shipping time. Choosing expedited shipping does not reduce production time unless otherwise agreed upon.

Shipping Methods

We ship through reputable carriers such as USPS, UPS, and FedEx depending on your location and selected shipping option.

Shipping options available during checkout may include:

  • Standard Shipping
  • Priority Shipping
  • Expedited Shipping

Shipping Rates

Shipping costs are automatically calculated during checkout based on the destination,
package size, weight, and selected shipping method.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become available after the carrier receives your package.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect address is provided and the package has already shipped,
additional shipping charges may apply to reship the order after it is returned to us.

Lost, Delayed, or Stolen Packages

Once a package has been accepted by the shipping carrier,
delivery times are outside of our control.

  • Weather delays
  • Carrier delays
  • Holiday shipping volume
  • Lost packages

If your package appears to be lost in transit,
please contact us and we’ll gladly assist with filing a carrier claim.

The Artisan Mark is not responsible for packages marked as “Delivered” by the carrier that are lost or stolen after delivery.

Damaged Shipments

If your order arrives damaged, please notify us within
7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping box and packaging

After reviewing your claim, we will repair, replace, or refund the order when appropriate.

International Shipping

International shipping may be available for select products.
Customers are responsible for any customs duties, taxes, import fees, or brokerage charges required by their country.

Bulk Orders

Large custom orders may require additional production time.
If your order has a specific event date, we recommend placing your order well in advance.

Holiday Shipping

During holidays and peak shopping seasons, production and shipping times may be longer than normal.
We recommend placing personalized gift orders as early as possible.

Contact Us

Questions about shipping?

The Artisan Mark
Email:
info@theartisanmark.com

Last Updated: July 9, 2026